How RLG WorksGood freight support isn't a mystery. It requires clear intake, deliberate planning, the right carrier fit, proactive communication, and follow-through that doesn't stop when the load is dispatched. This page explains how RLG actually works — step by step.
The processThis isn't a sales pitch. It's the actual operating rhythm that RLG follows — whether the load is a standard pallet on a dry van or a permitted oversized piece moving multimodal.
Every shipment starts with the right questions. RLG captures the lane, timing, service needs, dimensions, weight, commodity, accessorial requirements, and delivery expectations — not just an origin and a destination.
Most freight problems trace back to poor intake. A missed accessorial, an incorrect class, or a vague delivery requirement turns into a reclass, a detention charge, or a failed delivery. RLG's intake process is built to prevent those problems before they start.
The quote engine inside MyCommandTMS captures this detail upfront, so the shipment is qualified before it is priced, not after.
Planning is where RLG separates from brokers who just pass rates. Before the load is booked, RLG reviews the full profile to make sure the right equipment, the right service type, and the right expectations are in place.
For more complex moves — drayage, intermodal, ocean, breakbulk — this step includes equipment confirmation, documentation review, permit planning, and site-access evaluation.
Once the shipment is qualified, RLG reviews the full profile to build the right solution — not just the cheapest rate.
RLG doesn't just pick the cheapest truck. Carrier selection accounts for lane fit, service history, equipment match, and timing requirements — backed by Priority-1's carrier network and CaboTMS access.
The right carrier for the load isn't always the cheapest one. RLG considers lane familiarity, on-time performance, equipment fit, and communication responsiveness — because the carrier's execution directly determines the customer's experience.
RLG doesn't wait for customers to call and ask where their freight is. Updates are proactive — at pickup, during transit, and at delivery — with escalation when something changes.
Customers also get visibility through CaboTMS and MyCommandTMS, so they can check status, view documents, and stay informed without playing phone tag.
Once the load is moving, RLG stays on it. Communication is proactive, not reactive — and when issues arise, RLG addresses them before the customer has to ask.
The shipment isn't closed when the truck is empty. RLG follows through on documentation, billing, issue resolution, and process review — because the last mile of the process is just as important as the first.
Most brokers consider the job done at delivery. But billing errors, missing PODs, unresolved accessorial disputes, and lost institutional knowledge all erode the relationship over time.
RLG treats follow-through as part of the service — not an afterthought. That's how freight partnerships get stronger over time instead of wearing down.
The standardEvery shipper has heard brokers promise "best-in-class service" and "industry-leading technology." RLG measures itself differently — by whether the freight was handled right, the customer was kept informed, and the process got better over time.
Customers get answers quickly. Updates are proactive. Issues are addressed — not ignored.
Mode selection, carrier fit, and service planning are based on what the freight actually needs — not what's easiest to book.
From quote to close, the same level of attention. The shipment isn't abandoned after dispatch.
Truckload, LTL, expedited, drayage, intermodal, ocean, breakbulk, and cross-border — all under one relationship.
Share your shipment details and let RLG show you how the process works — from quote to close.